GigBill Privacy Policy

Effective Date: October 11, 2025

This Privacy Policy explains how GigBill (“we”, “our”, “us”) collects, uses and protects personally identifiable information when you use our website, mobile applications and related services (collectively, the “Platform”). By accessing or using GigBill you agree to this Privacy Policy and our Terms of Use.

WHAT PERSONAL INFORMATION DOES GIGBILL COLLECT?

We collect the following types of information from our users:

Personal information you provide to us:

We may receive and store any information you submit to the Platform (or otherwise authorize us to obtain, for example from a connected third-party account). Collected information can include your full name, email address, username, profile details (such as artist or venue info), photos and any other information you choose to provide when using the Platform or contacting support.

Personal information collected automatically:

When you interact with GigBill we automatically collect technical and usage information such as IP address, browser and device type, pages visited, links clicked, timestamps and approximate location derived from IP. We use cookies and similar technologies to provide and improve the Platform, for analytics and to personalise your experience.

HOW DOES GIGBILL USE THE INFORMATION IT COLLECTS?

We use personal information to:

• Provide, operate and maintain the Platform and its features;
• Personalise your experience (for example gig alerts, recommendations and region-specific content);
• Communicate with you about your account, transactions and support requests;
• Send marketing communications where you have consented (you can unsubscribe at any time);
• Analyze usage patterns to improve performance and features;
• Protect the Platform and our users from fraud, abuse and security risks; and
• Comply with legal obligations.

WITH WHOM DOES GIGBILL SHARE INFORMATION?

We do not sell your personal information. We may share information only in the limited circumstances described below:

• Service providers and partners: Trusted third parties who perform services on our behalf (e.g. hosting, analytics, email delivery). They are contractually restricted from using your information for other purposes.
• Business transfers: In connection with mergers, acquisitions, or sale of assets, user information may be transferred as part of that transaction. You acknowledge that such transfers may occur.
• Legal requirements and protection: When required by law or to protect the rights, property, or safety of GigBill, our users, or others (for example, to respond to lawful requests by public authorities).
• With your consent: When you elect to share data with third parties or opt in to integrations.

DATA RETENTION AND SECURITY

We retain personal data only as long as necessary to fulfil the purposes described in this policy or as required by law. We implement reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, disclosure or misuse. While we strive to protect your data, no security measure is perfect and we cannot guarantee absolute security.

YOUR RIGHTS AND CHOICES

You have the right to:

• Access and update your personal information via your account settings;
• Request deletion of your account and associated data (subject to legal obligations);
• Withdraw consent for certain processing where applicable;
• Opt out of marketing emails at any time.

To exercise your rights, visit your Account Settings or contact us at admin@gigbill.com.

CHILDREN

The Platform is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

THIRD-PARTY WEBSITES & SERVICES

GigBill may link to or integrate with third-party websites and services. Those services are not under our control and are governed by their own privacy policies. We encourage you to review the privacy notices of any third party before providing them with personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time. We will post any changes on this page with a revised “Effective Date”. Material changes will be highlighted or communicated to you in a reasonable manner.

CONTACT US

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact:
Email: admin@gigbill.com

Last updated: October 11, 2025